Ordering InformationOrdering by phone: Call 1-800-643-3426 Customer service representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. Ordering by mail: Send purchase orders to Pel-Freez Biologicals Ordering by fax: 479-636-3562
Payment terms are net 30 days in U.S. dollars. Prices are subject to change without notice. For orders less than $100 a service charge will be added to the invoice. Visa and MasterCard are also accepted for your convenience.
Quantity discounts are available for bulk orders or annual contracts. For more information, please contact our customer service representatives.
To receive technical assistance or request product information, call our customer service representatives at 1-800-643-3426.
Domestic orders received Monday through Wednesday will be shipped the next day via air freight F.O.B. Rogers, AR. Orders received Thursday and Friday will be shipped the following Monday. Direct international shipments are made via the best available air freight carrier. Shipping charges are prepaid and added to your invoice. All products normally shipped frozen or on wet ice, are subject to a per-carton packing charge.
A return authorization is required. There is a 20% restocking fee on all products returned due to customer ordering error. |
